Browse by Category
Explore our knowledge base and learn everything you need to know about Cotopaxi.
Scroll down for our featured articles!
Promotions & SalesReturns & ExchangesOrder RequestsShipping & TrackingWarranty & RepairsProductsImpact & SustainabilityWholesaleInternational SalesCompanyMiscellaneousCorporate & Group Sales
Featured Articles
- Cotopaxi Policy on ResellingCotopaxi reserves the right to immediately cancel any order or to terminate any customer account without prior notice if we reasonably suspect that the acc…
- Which Cotopaxi websites are legit?It’s been brought to our attention that there are a number of fake Cotopaxi websites and outlets, across different social media and online platforms, in e…
- How to spot fake Cotopaxi products and websitesAt Cotopaxi, we believe in creating high-quality products that use business as a force for good. When fake or counterfeit Cotopaxi products are purchased and di…
- How do I start a return or exchange?We offer easy exchanges and returns! Items must be returned or exchanged within 60 days of purchase for US orders. Click here to get your return or exchange sta…
- Can I cancel or edit my order?We aim to process and ship your order as quickly as possible. Once your order is processed, we are unable to make any edits or adjustments. This includes the it…
- Our Warranty PolicyWe stand behind our products and our Guaranteed for Good™ promise to make gear that’s as durable and sustainable as possible. If there’s a pro…
- Do I need to return my free promotional item?Got a sweet gift with your purchase but have to return some other items? If you fall beneath the promotion threshold after returning an item, you will need to r…
- How do I clean my product?Every piece of gear encounters dirt, odors, or stains eventually. Taking care of your gear is part of the adventure—and helps it last even longer. Most is…
- Introducing our new Impact Partner, Water1stWe’re excited to announce the newest addition to our Core Grant portfolio, Water1st. Working in the WASH (Water, Sanitation & Hygiene) secto…
- Why can’t I return a final sale item?We want to be upfront that, as noted in several places during checkout, final sale items cannot be returned or exchanged. These deeply discounted items often se…